Frequently Asked Questions
Q: How do I make a reservation?
A: All the reservations are done online.
Q: What’s your cancellation policy?
A: The reservation deposit is only refundable if you cancel within 14 calendar days in advance from the date of pickup. Cancellations less than 14 calendar days holidays do not qualify for a refund unless we can find a replacement and 10% will be deducted from the refund for processing fees.
Q: Do you offer insurance?
A: No, we do not offer any type of insurance. You may call your current insurance provider to see if they can extend a binder.
Q: Is there a security deposit require for the rentals?
A: Yes, a $2500.00 deposit is required for each machine and will be secured to cover any damages. If the damage is over the deposit and insurance was not obtained, you will be responsible for anything over including loss of revenue due to loss of use of the vehicle if applicable, processing fees, collection fees, and interest on any unpaid balance at the rate of 24% per annum.
Q: Can I pick up the night before?
A: Yes, vehicles can be picked up the night before between 5-6pm for an extra $100.
Q: What happens if the reserved unit becomes unavailable on my rental day?
A: Unfortunately on occasion a machine may become unavailable do to damage or mechanical failure. We will either give you a like machine or give you an upgraded machine at no extra charge if available. If we do not have any other machines to offer you, you will be notified ASAP and will receive a full refund.
Q: When can I pick up the rental?
A: UTV Rentals can be picked up anytime after 9am. Please do not show up more than 15min early unless told otherwise.
Q: What time are rentals due to be returned?
A: UTV Rentals are due back by 5pm the last day of the rental.
Q: What happens if the rental is not returned on time?
A: There is a $25 fee per 15min late if the rental is not returned at the designated time. If the rental is returned after 1hour of being late, the renter is responsible for an additional day rental fee. We like to go home to our families.
Q: What are the requirements to rent?
A: Renters are required to be at least 25 years of age and have a valid drivers license.
Q: What is needed to make a reservation?
A: We require $100 per unit, per day to secure your reservation or if the reservation is within 1 week the full rental amount will be charged. Until we receive the deposit, the unit will be available on a first come first serve basis.
Q: Does the rental come with a tank of gas?
A: Yes, 1 tank of gas is included in our onsite rentals which is plenty of gas for an all day rental.
Q: What happens if the vehicle breaks down?
A: If the vehicle breaks due to abuse, you will be held responsible both for repair and recovery. If the malfunction was not your fault, We will try to give you a new machine if available to continue your rental otherwise, we offer rental/store credit for future rentals and you are not held responsible for repair and recovery costs.
Q: What happens if the vehicle gets damaged in an accident?
A: Inspect the vehicle to make sure it is safe to continue driving and let us know what happened. The security deposit will be secured to go towards the damage repair and/or insurance deductible. An insurance claim will be opened if instituted by the renter and damage exceeds the deductible/deposit. If the damage is less than the deductible/deposit we will refund the remaining balance after all repair expenses have been paid.
Q: Can you deliver the off-road vehicles?
A: No, however we offer onsite rentals for the Piedmont trailhead just 2.5miles from our location.
Q: Do I need off road experience to drive a UTV?
A: No, you will be driving an automatic 4 Wheel Drive UTV with a full roll cage and long travel suspension. It has the same controls as any automatic car or truck. Put the shift lever into High or Low and go. Even shifting into 4 wheel drive is just the push of a button. Just remember when you want to Fly put it in High, when you want to go Slow put it in Low. Also when climbing hills put it in 4 wheel low to avoid burning up the clutch and belt. Make sure you come to a complete stop before shifting.